Giới thiệu bản thân
A sophomore with a passion for business and a tech-related background. I aspire to learn and grow through dynamic experiences within the intersection of technology and business.
Kinh nghiệm làm việc
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Product Marketer
Ahiho
11/2022 - Hiện tại -
Fresher Product Marketer
ProxGlobal
08/2022 - 10/2022 -
Product Owner Intern
Eco Mobile
06/2022 - 08/2022 -
Business analyst intern
FPT IS
-Be in charge of official documents: SRS, URD, UAT
-Elicit and clarify stakeholders' requirements
-Perform requirements analysis
-Perform user acceptance testing
-Participate in API testing
-Collab and work with developers to develop tech solutions
-Monitor deliverables and ensuring timely completion of projects12/2021 - 04/2022 -
Customer support agent
Gear Inc-Udemy team
-Build sustainable relationships and trust with customer accounts through open and interactive communication via email/chat or other support channels.
-Identify and assess customers’ needs to achieve satisfaction.
-Provide accurate, valid and complete information by using the right methods/tools.
-Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution.
-Meet personal/team’s targets.
-Keep records of issues/problem for further investigation from functional teams.
-Follow communication procedures, guidelines, and policies.
-Work with managers on the customer feedback.07/2021 - 01/2022
Quá trình học tập
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National Economics University
Business management
10/2020 - 10/2024
Kỹ năng & chứng chỉ
IELTS 7.0(2019)
