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Vũ Tuấn Thành

Product Marketer tại Ahiho

5.0/5
7

Giới thiệu bản thân

A sophomore with a passion for business and a tech-related background. I aspire to learn and grow through dynamic experiences within the intersection of technology and business.

Kinh nghiệm làm việc

  • Product Marketer

    Ahiho

    11/2022 - Hiện tại
  • Fresher Product Marketer

    ProxGlobal

    08/2022 - 10/2022
  • Product Owner Intern

    Eco Mobile

    06/2022 - 08/2022
  • Business analyst intern

    FPT IS

    -Be in charge of official documents: SRS, URD, UAT
    -Elicit and clarify stakeholders' requirements
    -Perform requirements analysis
    -Perform user acceptance testing
    -Participate in API testing
    -Collab and work with developers to develop tech solutions
    -Monitor deliverables and ensuring timely completion of projects

    12/2021 - 04/2022
  • Customer support agent

    Gear Inc-Udemy team

    -Build sustainable relationships and trust with customer accounts through open and interactive communication via email/chat or other support channels.

    -Identify and assess customers’ needs to achieve satisfaction.

    -Provide accurate, valid and complete information by using the right methods/tools.

    -Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution.

    -Meet personal/team’s targets.

    -Keep records of issues/problem for further investigation from functional teams.

    -Follow communication procedures, guidelines, and policies.

    -Work with managers on the customer feedback.

    07/2021 - 01/2022

Quá trình học tập

  • National Economics University

    Business management

    10/2020 - 10/2024

Kỹ năng & chứng chỉ

IELTS 7.0(2019)

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