Chương trình mentoring của Nguyễn Trí Hiếu
Kỹ năng mềm
Làm nổi bật bản thân một cách có chiến lược & tinh tế qua CV & phỏng vấn.
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Chương trình mentoring
Kỹ năng mềm
Làm nổi bật bản thân một cách có chiến lược & tinh tế qua CV & phỏng vấn.
Nội dung chia sẻ:
1. Interview basics: purpose, benefits, types, phases of an interview. 2. Ace your interview in 3 steps using different techniques. *Attendees will receive 2 special lists compiled/developed by Hieu: Job Offer Checklist (How to decide if you wanna take the job offer) and Interview Questions & best practicing in answering them. 3. Dos & Donts
Chủ đề bất kỳ
Mentee là người đưa ra chủ đề buổi cố vấn ...
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Chương trình mentoring
Chủ đề bất kỳ
Mentee là người đưa ra chủ đề buổi cố vấn...
Lời nhắn của mentor:
Nếu bạn đọc profile và thấy mình có kinh nghiệm gì có thể giúp đỡ, hãy chủ động viết vấn đề để mình …
Giới thiệu bản thân
A dynamic & high-achieving first-generation non-traditional honors hospitality rebel double minoring in global entrepreneurship & management. Hiếu's work philosophy is to create 'Excitement' & 'Excellence with heart' for the people he works with. He fulfills this by preparing 200%, giving 300% & always reflecting & improving as every collaboration is just the beginning.
Hiếu aspires to empower the underprivileged to become wholesome, ethical & impactful hospitality leaders of Vietnam & support United Nations's sustainable development goals 3, 4, 8, 11, and 12 with his own social enterprise; that consists of a hospitality institution & teaching restaurant as he advocates for meaningful education & quality work.
By day, with his entrepreneurial spirit, Hiếu dedicates his time to exploring distinctive aspects of Hospitality/Business: Travel; Food & Beverage; Rooms; Hotels & Lodging; Sales & Marketing; Retail; Education; Entrepreneurship; Venture Capital. By night, ambitious for positive changes, he actively utilizes his passion for service to advocate for 4 areas: Hospitality Education & (Youth) Mentoring; Environmental Sustainability; Health & Wellness; Public Speaking & Communication.
Kinh nghiệm làm việc
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Peer Mentor
UNLV Academic Success Center | Las Vegas, Nevada
08/2022 - Hiện tại -
Conference Housing On-site Hospitality Assistant
UNLV Student Union & Event Services | Las Vegas, Nevada
05/2022 - Hiện tại -
Hospitality Mentor
G’Connect Hospitality Education | Hanoi, Vietnam
● Guided 10 students on a 10-day camp with specialized activities: hotel design, room inspection, MasterChef, Amazing Race
● Impacted 1000+ youths as a Speaker at 15 education exhibitions & talk shows on green lifestyle, culture shock, interview & public speaking, CV writing07/2019 - 11/2021 -
Customer Service Specialist
Real Christmas Trees Melbourne | Hanoi, Vietnam & Melbourne, Australia
● Generated 4000+ tree orders (highest in history)
● Specially assigned to service elderly guests for thorough phone & email performance
● Skillfully handled 200+ inboxes & voice messages from 50+ guests daily11/2020 - 12/2020 -
Host
The Learning Hub | Hanoi, Vietnam
● Authored 6 articles catered to co-workers’ needs: where to dine, sees & dos
● Designed ‘Guest Experience Journey’ for pre-event inquiry to post-event follow-up05/2019 - 08/2019 -
Marketing Lead
Knowmads Hanoi | Hanoi, Vietnam
● Attracted 1000 Facebook likes & 14 attendee applications in 1 month by initiating Faces of Knowmads & Knowmads CREATivity campaigns (30 alumni involved); prepared materials for 3 workshops & 5-weekend program on Self-exploration
● Produced & starred in 1 educational video on Responsible Traveling; Explored 4 topics: Sustainability; Non-violent Communication; Design Thinking; Mindful Collaboration09/2018 - 07/2019 -
Host Entrepreneur Trainee
Christina’s Company Limited | Ho Chi Minh & Dalat City, Vietnam
● Scored highest overall grade in training classes (first take): Room Preparation 93/100; Check-in 95/100; Art of Digital Messaging 90/100; Pronunciation 98/100
● Engaged in 6 Instagram takeovers on travel tips in Hanoi; attracted 1422 likes in 6 days06/2018 - 08/2018 -
Corporate Concierge Intern
John Paul | Miami, FL, United States
● ‘Story of the Month Award’ for 'above & beyond' customer service stories; Saint Patrick's Contest Winner
● Produced 350+ fulfillments for 10 co-workers; praised for being a “magical worker" & "life-saver"
● Achieved 82% & 84% call quality in a month while handling 4 accounts: Palladium, Ritz-Carlton Rewards, Registry Collection, JPMC Events/Inside Access02/2017 - 06/2017 -
Rooms Division Intern
Amatara Wellness Resort | Phuket, Thailand
● Increased 50% sales revenue by selling 15 to 20 attraction tours weekly
● Delivered training in all aspects of Front Office for 4 trainees & associates; praised for “punctuality” & “inquisitiveness”
● Achieved 100% positive feedback from influencers, KOLs, guests as a dedicated butler01/2016 - 05/2016 -
Freelance Tour Guide
Triip.me | Hanoi, Vietnam
Organized successfully 18 tours for foreigners with 220 registrations; retained 100% positive feedback from guests
09/2013 - 09/2015 -
Food & Beverage Service Intern
Grand Hyatt | Dubai, United Arab Emirates
● 3-time featured on TripAdvisor & recognized in HYSAT Internal System; Upsold average 20 special dishes daily (grew 40% in F&B revenue & generated $8,000 in 3 months) by managing 70+ guests daily & raising 22 returning guests in the first 2 months
● Selected as top 10 trainees to serve at Ferrari World Abu Dhabi, New Year Celebration, special banquets & weddings
● Achieved the highest result in Employee & F&B Orientation among 15 new trainees09/2014 - 03/2015 -
Food & Beverage Service Intern
InterContinental Hanoi Westlake | Hanoi, Vietnam
● Maintained breakfast service towards 40+ VIP & club lounge’s members daily
● Praised by supervisors & colleagues occasionally for being “proactive” & “hard-working”06/2014 - 08/2014
Quá trình học tập
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University of Nevada, Las Vegas
Hospitality Management | Global Entrepreneurship | Management | Research & Creative Honors
GPA: 4.0/4.0
01/2022 - 12/2025 -
Swiss Hotel Management School
International Hospitality Management & Interior Design
Associate's Degree | Second Class Honors (Division A)
02/2014 - 01/2017
Hoạt động ngoại khóa
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Hanoi Speakers Toastmasters | Hanoi, Vietnam
President | Mentor | VP Members & Education | PR Lead
• ‘Outstanding Toastmaster’ & ‘Change Maker’ Awardee for exceptional educational accomplishments, club service & dedication
• ‘Best Mentor-Mentee’ & ‘Most Dedicated Mentor’ Awardee; Mentored 15 members & Empowered 5 to become executives & 10 to join speaking contests (2 won)
• Launched Healthy Club & initiated club t-shirt: spearheaded 7 blood donation & 30 outdoor activities; won Fun GPS award
• ‘Triple Crowd’ Awardee; 22-time Winner of Table Topics, Humorous & Evaluation Contests; Judge for 5+ contests
• Led the club from ‘Ineligible’ to President’s Distinguished status by: quintupling members in 1 year (7 to 35); initiating Education & PR committees; implementing new customer service flow, mentorship, club workflow & recognition system; hosting 10 first-ever community events such as Experience & Leadership Days & publishing an award-winning Guidebook
• Trained 200+ attendees on Service, Art of Digital Messaging, Event & Club Management, Evaluation, Vocal Variety, Interview
• Organized 10 contests with first Tall Tales Contest in Vietnam, 80 public meetings, 60 training events & practice sessions for 50 members & 1000+ guests to practice impromptu speaking & communication06/2018 - 12/2021 -
Hospitality in Leading & Learning | Think On Career Orientation | GPA Camps
Mentor | Hanoi & Ho Chi Minh City, Vietnam
● Hosted 2 hospitality orientation & 1 CV-writing workshops for 30 disadvantaged students in the central of Vietnam; achieved 100% satisfaction & highest feedback submissions (31% out of 10 workshops)
● Won ‘Inspirational Mentor’ award (voted by campers, organizers & mentors)
● Provided market insights & feedback for Unigworks (a Cornell Hotelie’s start-up on Job Hunting & Talent Acquisition)
● Instructed hospitality business knowledge to 6 high-school & university students; Winner of 3 team awards: Hospitality Business Plan Competition, Treasure Hunt Contest & MasterChef Pressure Test05/2016 - 06/2020 -
AIESEC Hanoi
Team Leader | Hanoi, Vietnam
● Mentored 6 newbies & selected to attend Active Citizens Camp & Train the Trainers training for social leaders
● Acted as an Interview Assessor for multiple projects: Member Recruitment, Exchange Programs, Social Projects
● Built class content (10 class lessons & 4 weekend activities) for 60 attendees & 7 foreign interns of Global Passport Project on improving English Communication; reached 10/10 Net Promoter Score from 100% attendees & 6/8 from interns
● Executed 12 Facebook posts; attracted 110 delegates for the internal Celebration Night to celebrate year-end achievements
● Led 2 teams of 10 members to prepare for ILEAD & IGNITE National Conference (scale of 200+ delegates)09/2013 - 12/2016
Tên giải thưởng
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Duke of Edinburgh’s Gold Awardee
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5th place, Spring 2022 GEICO Case Study Competition
UNLV Lee Business School & GEICO
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Winner
Hospitality Watching Challenge & 3 review competitions | G’Connect Hospitality Education, HomeFood, KenTheRoad, Happinest
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Top 23 Semifinalist
Young Hotelier Awards ASEAN 2019 & Vietnam Union of Friendships Organizations
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3rd Place, ‘Life of a Hotel Manager’ Competition
Blue Mountains International Hotel Management School
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Top 15 Delegate
Selected as 1 of 15 delegates to receive training on Organic Farming, Responsible Consumption, Biodiversity & Air Quality | Go Green
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Green Warrior
2-time Air Quality Green Warrior Award & 3rd Place of Living Green at Home Competition | Live & Learn Hanoi
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Winner
Wild Life Challenge | WildAct
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Most Inspiring Article
Mountain of Memories Trekking Writing Contest | Travel Up
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3rd Place
The Trip That Has Changed My Life’ Writing Contest | Green Passport Goes Around The World
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Winner
‘10 Million Steps’ for Ecrobrick Challenge; Completed 26.2 & 13.1 mile marathons & 15+ virtual runs
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Highest Fundraiser
Fundraised £195 for the annual Charity Humber Bridge Walk) | British Heart Foundation
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Highest Fundraiser
Fundraised £195 for the annual Charity Humber Bridge Walk) | British Heart Foundation
Kỹ năng & chứng chỉ
Foundation of Food & Hygiene with Honors
The Royal Society for Public Health
Level 1 Award in Wine & Wine Service
Wine & Spirit Education Trust (WSET)