Kinh nghiệm làm việc
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Senior Hub Specialist
LAZADA EXPRESS
- Carried out operational work at the facility, understood and complied with continuously updated SOP in order to maintain and improve the performance end-to-end logistics.
- Supported customer service, received feedback and took main responsibility in resolving complaints within assigned authority
- Trained and supervised a group of 10 delivery man, reported their performance weekly and took corrective action.
- Planned and ensured operation smoothly in big-sale Campaigns: processed 2500 delivery - 6000 pickup and 325 return orders in the peakday of Campaign 12.12 with a team of 10 ICs.
- Achieved KPIs at exceed/far exceed level every month.
- Gained skills: leadership, data analysis, problem-solving,...04/2022 - 02/2024 -
Logistics Sales Internship
GREEN EAGLE TRANSPORT CO.,LTD
• Found customers based on available data, did email marketing, telesales to introduce the company’s services
• Made quotation, counseled and took care the potential customers to persuade them to use company service
• Coordinated with Docs/CS and Ops team to handle the shipment well
• Sold and handle successfully 2 shipments from China
• Gained skills: customer service, negotiation, data management...11/2021 - 01/2022
Quá trình học tập
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HO CHI MINH CITY UNIVERSITY OF TRANSPORT
Logistics Management & Multimodal Transport
GPA: 3.62/4.00
09/2018 - 11/2022
Hoạt động ngoại khóa
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FROGSLEAP NON-PROFIT FOUNDATION
Logistics member
• Took main responsibility for transport in the Da Quyn 2020 Project
• Promoted green energy and installed 16 solar panels for families with poor circumstances"08/2020 - 05/2022 -
GTS BOOKS AND ACTION CLUB
Vice president
• Made plans and timeline for some events, such as SYM – The Debate, Sách trao yêu thương, Niềm vui cho em,…
• Took part in orientating and developing some programs for the club09/2018 - 12/2020
Tên giải thưởng
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Incentive award of SLOG challenge
Tested specialized knowledge, offered solutions for Vietnam agricultural industry in 2021 and designed solutions for sustainable supply chains of a specific company (Duy Anh foods)
12/2021
Kỹ năng & chứng chỉ
TOEIC
825
Thứ 6, 05-04-2024
Rất vui khi được trò chuyện cùng em. Chúc em thành công trên con đường sắp tới.
