fMENTORING
Chương trình mentoring của Phuong L. (Uni)
Giới thiệu bản thân
Results-oriented professional with years of experience in development and optimal processes establishment. Demonstrated success in enhancing customer satisfaction, and maximizing operational efficiency.
Kinh nghiệm làm việc
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SMB Incubation Manager
TikTok
03/2022 - Hiện tại -
Business Development Manager
SHOPLINE
09/2020 - 03/2022 -
Community/Event Lead
WeWork
- Act as Account Manager for top enterprises and building landlord, run pre-move-in meetings and orientation (on-board) with new accounts.
- Maintain customers' ongoing experience by NPS (Net-Promoting-Score) above 80% using Zendesk system.
- Ensure operating procedures as WeWork policies, deploy and update to members via newsletters, broadcasting, etc.
- Control and manage OPEX budget and invoices collection, seen as Top 1 cost-allocating building in SEA.
- Brainstormed and implemented weekly internal events, executed events' logistics with above 200 guests.08/2019 - 08/2020 -
Senior Business Development Manager
OYO
- Expanse market strategically and oversee business development efforts for OYO with a goal to onboard high-quality hotels.
- Conducted sales pitches and presentations, negotiate business and financial terms to meet hotel owners' partnership agreement.
- Led and coached team of 6 BDs and ensure Team Target.
- Ensure smooth live time, training and update hotels on PMS/Channel Manager system.
- Individually achieved 30% of country live properties.05/2018 - 08/2019
Quá trình học tập
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Foreign Trade University
International Business/Trade/Commerce
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Columbia Southern University
Master of Business Administration
Hoạt động ngoại khóa
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AIESEC in Vietnam
Trainee Nominated Manager
01/2012 - 01/2014
Tên giải thưởng
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HULT PRIZE VIETNAM
Issued by HULT PRIZE associated with FTU
01/2016 -
FTU Charms
Issued by Foreign Trade University
01/2014
Kỹ năng & chứng chỉ
E-Commerce
Business Development
Digital Marketing for Accommodation Providers
Hotel Link
P&G CEO Academy
Procter & Gamble
Operations Management
Hiện chưa có đánh giá nào
