Operation Manager of VTI Academy HCMC

VTI EDUCATION COMPANY LIMITED - HO CHI MINH CITY BRANCH

VTI Academy is a training center about the Technology Information of the VTI Group ecosystems with headquarters in Japan and Hanoi-Vietnam.
• Coordinating the operation of branches in the central and southern regions of Vietnam.
• Work with the BOD to define values and mission, develop brand, and strategy, and plan for short-term and long-term goals.
• Building and promoting company culture, creating motivation to improve working performance and employees' sense of responsibility.
• Following, mentoring, and developing human resources in each department: Consultant, Student Services, Academic Affairs, Marketing, ...
• Building partnerships with businesses and universities to organize career- oriented events and introduce jobs after graduation.
• Speaker at Universities on topics related to skill development, personal branding, customer service, data analysis and development orientation in the field of information technology in HCMC, Danang City & Mekong Delta.
• Building, developing, mentoring "Data Analysis with Excel & Power BI" course at VTI Academy, Huflit University for students and employees at businesses.
• Oversight of budgeting, reporting, planning, and auditing.
• Identify and resolve problems that arise.
Achievements:
• Set up the HCMC office and stable operation for the first time.
• Best Employee of the Year 2022; S1.2023.
• Mentored 3 groups participating in the semi-finals of the Data Economy 2023 contest and winning the Third Prize.

Expert of Customer Services

BRAND VIETNAM

As part of the Brands Vietnam brand and marketing ecosystem, Brand Camp is an e- learning and digital content platform about Marketing, Business and Creativity.
• Research and develop a program framework for “Foundation of Customer Services” course.
• Mentoring and published as an online course attracting more than 100 students to register to participate.
• Share and answer all questions about knowledge and skills with students.
• Link: https://www.brandcamp.asia/course/220-Foundation-of-Customer-Service-Nen-tang-ve-Dich-vu-Khach-hang

Project Manager of KOC Academy

IONLINE JOINT STOCK COMPANY

KOCA is a project to start a training environment that combines online to offline centers for young people who want a KOC, KOL, or influencers professional.
• Mentor, building development product strategy.
• Focus on building academic KOCA’s strategy follow up to customer journey from consult to complete the course.
• Research, data-driven market analysis in identifying trends, insight customers to build operating planning, production of learning materials by month, by quarters, and by year.
• Building, control process: consult, student’s services, learning product, business connection.
• Development of a set of criteria to evaluate the quality of production of learning materials, the capacity of lecturers, and the quality of students' learning to adjust and improve the quality of training.
• Estimating, building financial and business plans, developing human resources, training development goals, and periodically reporting to upper management.

Deputy Academic Head & Assistant Director of MAAC Academy Vietnam

APROTRAIN – THE APPLIED PROFESSIONAL TRAINING CORPORATION

In charge of the operation of the training department and satisfaction for students during the learning process.
• Orientation, management, and capacity development for education and student relations specialists.
• Processing and analyzing training data using Excel, and Power BI to orient, and develop program strategy, teaching staff, and solutions to reduce dropouts.
• Controlling, building, and improving the operating process: developing learning plans, organizing the opening ceremony, taking care of learning, seminars - workshops to support students, collecting tuition fees, and organizing graduation.
• Receive, and handle comments or feedback from students and lecturers and propose improvement plans to overcome and improve the quality of services and study programs.
• Assistant Director: takes care of the lecturers, organizes professional activities to improve the quality of the curriculum, and handles the work related to the department and partners.
• Coordinate with Sales – Marketing Department: take care of, advise, and orient students considering study programs.
Achievements:
• Maintain the tuition fee collection rate (the percentage of students continuing to study), reaching 82.60% in the context of complicated developments of the COVID-19 epidemic.
• Improve the student attendance rate by 5.14% compared to the first time when taking over.
• Building: “Classroom Management by Excel”: ensure the management reporting by layers with high accuracy and convenience in managing students learning status, care history, exam – grades, and student complaints.
• Internal training for employees throughout the company on data analysis using Excel, and Power BI.