Giới thiệu bản thân
Play it forward — từ một người từng được giúp đỡ trên Mentori, mình mong muốn lan tỏa sự đồng hành và phát triển đến nhiều bạn hơn.
Chào mọi người, mình là Trang.
Mình đã có hơn 14 năm học tập và làm việc tại Nga, nơi hành trình sự nghiệp và phát triển bản thân của mình bắt đầu. Hiện tại, mình trở về Việt Nam với mong muốn đóng góp cho sự phát triển con người và tổ chức — điều mình luôn ấp ủ suốt nhiều năm qua.
Mình có niềm đam mê sâu sắc với Tâm lý học và Coaching, đặc biệt là trong việc khai mở tiềm năng, phát triển đội ngũ và xây dựng sự cân bằng bền vững cho bản thân và người khác.
Rất mong được kết nối và đồng hành cùng mọi người trên hành trình phát triển của chính mình.
Kinh nghiệm làm việc
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Client Success Manager
Intellect
Acted as a trusted advisor to enterprise clients (Fortune 500 & high-growth startups), building C-level relationships and aligning mental health solutions with HR & wellbeing strategies, which contributed to higher employee engagement scores and lower absenteeism.
Built and executed customer success plans covering adoption, renewals, and churn prevention, achieving retention rates above 95% across key accounts.
Designed and implemented data-driven engagement strategies, boosting program participation by 5x and increasing monthly active users by 30% within 6 months.
Led customized client engagement campaigns (launch materials, webinars, internal comms), driving adoption growth by 30% and enhancing brand visibility across multiple industries.
Delivered actionable insights via quarterly business reviews and market research, directly informing Southeast Asia expansion plans and shaping product roadmap for the Vietnam market.07/2024 - 09/2025 -
Team Lead Customer Service & Affiliate managers
Call Solutions
Boosted departmental efficiency by 15% by implementing a performance measurement system with KPIs and automation, streamlining workflows, and reducing irrelevant tasks for other departments.
Cultivated high-performing teams by mentoring 7 agents to Senior, Team Lead, and QA roles.
Increased operational efficiency by 10% through the development of extensive system documentation and the establishment of a centralised knowledge base.
Demonstrated strong leadership by effectively managing a team in a new Jakarta office during business trips, ensuring successful achievement of established objectives.01/2021 - 11/2023 -
Technical Senior Customer Service
Call Solutions
Enhanced client experience by minimising service disruptions by 20% through proactive maintenance, efficient issue resolution, and ensuring smooth operations even during unforeseen circumstances.
Won the "Willing to help and think ahead" award in a company-wide Customer Support Contest (~115 participants) for demonstrating exceptional customer service skills.
Enhanced team capabilities by providing guidance and onboarding to over 20 staff members, resulting in a 10% increase in departmental efficiency.08/2019 - 12/2020 -
Audit Intern
Deloitte
Data Analysis & Discrepancy Resolution: Analysed financial data related to buyer and supplier transactions, identifying inconsistencies and providing detailed explanations. Ensured adherence to established financial reporting procedures across various departments.
Process Adherence & Documentation: Ensured adherence to established financial reporting procedures across various departments. Compiled and maintained comprehensive documentation of financial processes and procedures.
Achievements:
Successfully resolved discrepancies in financial data analysis, ensuring accuracy and reliability in reporting.
Conducted thorough audits of client accounts, leading to a 98% accuracy rate in financial reporting.02/2019 - 05/2019
Quá trình học tập
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The Center for Education and Development (NCRDO)
Consulting Psychologist with Advanced Coaching Training
03/2023 - 05/2024 -
Novosibirsk State Technical University (NSTU)
Bachelor of Finance
09/2015 - 07/2019
Hoạt động ngoại khóa
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Bloom Well
Co-founder
Co-founder of Bloom Well, a coaching and wellbeing initiative that empowers individuals to cultivate clarity, balance, and growth in both personal and professional life.
10/2025 - 03/2028 -
HAN - Happiness Ambassador Network
Hapiness Coach
Support individuals in cultivating emotional balance, resilience, and authentic wellbeing through personalized 1:1 coaching sessions.
Integrate principles of positive psychology, mindfulness, and value-based living to help clients reconnect with their inner strength and create meaningful, sustainable happiness.09/2024 - 08/2026 -
Love Soul / Diễn đàn tâm lý học
Voice Talent / Moderator
Volunteering in two psychology/mental health projects aimed at disseminating valuable knowledge through social media platforms to the Vietnamese community.
04/2024 - 12/2024 -
UASR Summer Camp in Xi'an, China
Exchange program
Selected as one of 10 representatives of NSTU at the Summer Camp hosted by UASR - University Alliance of Silk Road in Xi'an, China, in July-August 2019.
07/2019 - 08/2019 -
Work&Travel program in USA
Exchange program
A lifelong learner who thrives in cultural exchange — growing through connection, reflection, and shared learning experiences.
05/2018 - 09/2018
Kỹ năng & chứng chỉ
ICF Coaching Level 2
Trained in evidence-based coaching methodologies, focusing on self-awareness, growth mindset, and sustainable development.
Mental Health First Aider
Mental Health First Aid International (MHFA™) - Singapore.
Trained to provide initial support and crisis response for individuals experiencing mental health challenges, with a focus on workplace wellbeing.
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