Giới thiệu bản thân
Chào mọi người, mình là Trang.
Mình lớn lên và bắt đầu hành trình sự nghiệp ở Nga trong vòng 14 năm qua.
Hiện tại mình có cơ hội được trở về nước và cống hiến nhiều hơn cho đất nước quê hương của mình, điều mình vẫn luôn ấp ủ trong thời gian qua.
Mình có niềm đam mê mãnh liệt với ngành Tâm lý và Coaching, quá trình phát triển của mình, những người thân, đồng nghiệp và team. Hi vọng được kết nối với mọi người nhiều hơn ^^
Kinh nghiệm làm việc
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Team Lead Customer Service & Affiliate managers
Call Solutions
Boosted departmental efficiency by 15% by implementing a performance measurement system with KPIs and automation, streamlining workflows, and reducing irrelevant tasks for other departments.
Cultivated high-performing teams by mentoring 7 agents to Senior, Team Lead, and QA roles.
Increased operational efficiency by 10% through the development of extensive system documentation and the establishment of a centralised knowledge base.
Demonstrated strong leadership by effectively managing a team in a new Jakarta office during business trips, ensuring successful achievement of established objectives.01/2021 - 11/2023 -
Technical Senior Customer Service
Call Solutions
Enhanced client experience by minimising service disruptions by 20% through proactive maintenance, efficient issue resolution, and ensuring smooth operations even during unforeseen circumstances.
Won the "Willing to help and think ahead" award in a company-wide Customer Support Contest (~115 participants) for demonstrating exceptional customer service skills.
Enhanced team capabilities by providing guidance and onboarding to over 20 staff members, resulting in a 10% increase in departmental efficiency.08/2019 - 12/2020 -
Audit Intern
Deloitte
Data Analysis & Discrepancy Resolution: Analysed financial data related to buyer and supplier transactions, identifying inconsistencies and providing detailed explanations. Ensured adherence to established financial reporting procedures across various departments.
Process Adherence & Documentation: Ensured adherence to established financial reporting procedures across various departments. Compiled and maintained comprehensive documentation of financial processes and procedures.
Achievements:
Successfully resolved discrepancies in financial data analysis, ensuring accuracy and reliability in reporting.
Conducted thorough audits of client accounts, leading to a 98% accuracy rate in financial reporting.02/2019 - 05/2019
Quá trình học tập
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The Center for Education and Development (NCRDO)
Consulting Psychologist with Advanced Coaching Training
Volunteering in two psychology/mental health projects aimed at disseminating valuable knowledge through social media platforms to the Vietnamese community.
03/2023 - 05/2024 -
The Center for Education and Development (NCRDO)
Consulting Psychologist with Advanced Coaching Training
Volunteering in two psychology/mental health projects aimed at disseminating valuable knowledge through social media platforms to the Vietnamese community.
03/2023 - 05/2024 -
Novosibirsk State Technical University (NSTU)
Bachelor of Finance
Engaged in the Work&Travel program in Michigan, USA, from May to September 2018.
Selected as one of 10 representatives of NSTU at the Summer Camp hosted by UASR - University Alliance of Silk Road in Xi'an, China, in July-August 2019.09/2015 - 07/2019
Hoạt động ngoại khóa
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Love Soul / Diễn đàn tâm lý học
Voice Talent / Moderator
Volunteering in two psychology/mental health projects aimed at disseminating valuable knowledge through social media platforms to the Vietnamese community.
04/2024 - 12/2024
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