Giới thiệu bản thân
A life-long learner who is passionate about Marketing and seeks opportunities to create impacts
Kinh nghiệm làm việc
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Customer Support Agent
Gear Inc.
- Built sustainable relationships with customer account through interactive communication in English via email and chat for 4 global game apps
- Handled customer complaints, and provided appropriate solutions within the time limits
- Wrote weekly reports to keep records of trending issues for further investigation from managers04/2021 - 12/2021
Quá trình học tập
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National Economics University
Bachelor of Marketing
GPA: 3.59/4.0
09/2020 - 05/2024
Hoạt động ngoại khóa
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AIESEC in Vietnam, Local Chapter National Economics University
Project Leader
Main responsibilities
- Led a team of 6 people in a collaborative event among AIESEC, TopCV and Edupia on education technology
- Assumed overall responsibility for Project Management: Content creation, Marketing and PR, Finance, Partnership, Customer experience
Achievements
- Engaged 300+ students at National Economics University
- Attained 12.500+ reach on social media platforms
- 9.2/10 Attendee Satisfaction Score04/2022 - 06/2022 -
AIESEC in Vietnam, Local Chapter National Economics University
Senior Business Executive
Main responsibilities
- Led a team of 4 people to maintain long-term partnerships with 20+ business partners (TopCV, VNG, etc.) via values delivery in 6 for-youth projects and engagement initiatives
- Developed the Local Sales package by strengthening Local Proposals, creating a new After-sales S.O.P and enhancing CRM System
- Well synergized with 6 functions for purposeful partnership delivery
- Constructed a Data Management Tool to administer 8000+ youth data
Achievements
- Partner Satisfaction Score = 8.5/10
- Recognized as a Top 4 Team Leader in Summer Peak with the Net Promoter Score of 100%02/2022 - 06/2022 -
AIESEC in Vietnam, Local Chapter National Economics University
Project Executive
Main responsibilities
- Organized 5 purposeful projects for Alumni of AIESEC in NEU (Mentoring Program, Career Development Webinars, etc.)
- Conducted quantitative and qualitative research for a better understanding of the target audience
- Managed a 250-member Alumni Community Facebook group by creating content, designs and videos08/2021 - 01/2022
Kỹ năng & chứng chỉ
Leadership
Project Management
Canva Designing
Email Marketing
Microsoft Office
Excel
Word
Power Point
