Giới thiệu bản thân
A life-long learner who is passionate about Marketing and seeks opportunities to create impacts
Kinh nghiệm làm việc
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Customer Support Agent
Gear Inc.
- Built sustainable relationships with customer account through interactive communication in English via email and chat for 4 global game apps
- Handled customer complaints, and provided appropriate solutions within the time limits
- Wrote weekly reports to keep records of trending issues for further investigation from managers04/2021 - 12/2021
Quá trình học tập
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National Economics University
Bachelor of Marketing
GPA: 3.59/4.0
09/2020 - 05/2024
Hoạt động ngoại khóa
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AIESEC in Vietnam, Local Chapter National Economics University
Project Leader
Main responsibilities
- Led a team of 6 people in a collaborative event among AIESEC, TopCV and Edupia on education technology
- Assumed overall responsibility for Project Management: Content creation, Marketing and PR, Finance, Partnership, Customer experience
Achievements
- Engaged 300+ students at National Economics University
- Attained 12.500+ reach on social media platforms
- 9.2/10 Attendee Satisfaction Score04/2022 - 06/2022 -
AIESEC in Vietnam, Local Chapter National Economics University
Senior Business Executive
Main responsibilities
- Led a team of 4 people to maintain long-term partnerships with 20+ business partners (TopCV, VNG, etc.) via values delivery in 6 for-youth projects and engagement initiatives
- Developed the Local Sales package by strengthening Local Proposals, creating a new After-sales S.O.P and enhancing CRM System
- Well synergized with 6 functions for purposeful partnership delivery
- Constructed a Data Management Tool to administer 8000+ youth data
Achievements
- Partner Satisfaction Score = 8.5/10
- Recognized as a Top 4 Team Leader in Summer Peak with the Net Promoter Score of 100%02/2022 - 06/2022 -
AIESEC in Vietnam, Local Chapter National Economics University
Project Executive
Main responsibilities
- Organized 5 purposeful projects for Alumni of AIESEC in NEU (Mentoring Program, Career Development Webinars, etc.)
- Conducted quantitative and qualitative research for a better understanding of the target audience
- Managed a 250-member Alumni Community Facebook group by creating content, designs and videos08/2021 - 01/2022
Kỹ năng & chứng chỉ
Leadership
Project Management
Canva Designing
Email Marketing
Microsoft Office
Excel
Word
Power Point
Thứ 7, 27-08-2022
Với sự nhiệt huyết của sức trẻ, sự nhiệt tâm trong từng chi tiết nhỏ, ngay từ thư gửi cho mentor, chị tin là Nhung phiên bản 10 năm sau sẽ làm được những điều ấn tượng. Thân chúc em đủ kiên trì, giàu đam mê để theo đuổi con đường yêu thích.
