Chương trình mentoring của Lưu Linh Trang
Giới thiệu bản thân
8-years experience in leadership role
8-years experience in Technology domain
Champion at Nielsen Case Competition and Google Hackathon
FTU and Dongbu Scholarship for best student
Kinh nghiệm làm việc
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Squad Leader - Product Owner
Techcombank (TCB)
Support the bank’s digital strategy by identifying the needs of internal and external customers and by the development of products tailored to enrich customer experience throughout their life cycle with the bank
Design and develop products that maximize value and ensure customer satisfaction through digital initiatives
Gather customer insights from Tech platform partners, develop product requirements and manage the end to end delivery of tasks through agile project management
Responsible for maximizing value produced by the team, ensuring collaboration with stakeholders and supporting Initiatives Director to deliver the customer journey roadmap
Run daily scrums, manage product backlog, develop requirement documentation, manage support tickets and unblock barrier to progress for 1-2 squad
Lead team efforts in continuous improvement, define and implement stories to increase the velocity and quality program01/2022 - Hiện tại -
Senior Product Operations - Digital Financial Service
One Mount
Ascertain that all systems are functioning properly and in compliance with our quality guidelines.
Operate a remote sales force to serve the company, achieving a conversion rate of over 100% and double the conversion rate.
Ensure that all company procedures are as efficient as possible.
Establish KPIs for production and conduct quality checks.
Daily activities are being monitored, and possible difficulties are being addressed as they emerge.
Create processes that satisfy our company's goals while also ensuring compliance.04/2021 - 01/2022 -
Chief Operating Officer
POS365.VN - VNLife Ecosystem
The goal of a leading firm is to be the best in its sector.
Partner with AEON Mall and MB Bank to negotiate and close agreements. VNPay,...
Increase the company's revenue by more than 500%.
Make company strategies, plans, and processes and put them into effect.
Oversee the day-to-day operations of the firm as well as the work of executives (IT, Marketing, Sales, Finance, and so on).
Participate in growth-related activities (investments, acquisitions, corporate alliances, etc.).05/2020 - 05/2021 -
Project Manager - Chief Executive Officer
VNP Group - Westay
Designed and implemented business operations
Raised revenue of company up to 300% with 20% cost decrease
Established policies that promoted company culture and vision
Drove the company’s operating capabilities to surpass customer satisfaction and retention, and company goals.
Employed various initiatives to coach employees to optimize their capabilities.
Assessed and implemented improved processes and new technologies, and collaborating with management regarding the implementation of these improvements.11/2018 - 05/2020 -
Executive Assistant To Chief Executive Officer
PowerGate Software
Coordinate and deal with clients oversea
Organized board meetings; handled board meeting logistics; sent documents for review prior to meetings; took and distributed notes; and fielded general board member questions.
General administrative and clerical duties were performed.
Drafted and translated a outsourcing contract for a corporation09/2017 - 10/2018 -
Project Manager
Hexa Company
Reviewed project plan to determine time-frame, funding limitations, procedures, staffing requirements and allotment of resources to various phases of the project.
Established work plan and staffing for each project phase and arranges for recruitment or assignment of project staff.
Tracked actual performance against planned project performance, analyzes variances, and work with project team to ensure all customer needs are met while maintaining control of the project.
Managed team of 4 people
Developed Website teaching quickbooks for Students all over the world10/2016 - 10/2018 -
Assistant To Vice President Operations
Goldsun Focus Media
Assisted in end to end recruitment
Created interview appointments
Created job advertisements, phone screen applicants
Completed appropriate paperwork for new and exiting employees01/2017 - 07/2017
Quá trình học tập
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Foreign Trade University
Extenal Economics - Excellent Degree
Grade: 3.7/4
Scholarship for the top 1% of best academic performance at faculty (4 years)
Top 3 best high score thesis08/2014 - 08/2018 -
Associated with One Mount
Data analyst
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VNP Group
Project Management Couse
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Associated with POS365.VN - VNLife Ecosystem
Python code
Hoạt động ngoại khóa
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Real Estate Club
Head of Media and Communication Department
03/2016 - 05/2018 -
Nielsen Case Competition
Champion
Tên giải thưởng
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CHAMPION at Google Cloud Hack-novation Competition
Issued by Google Cloud & One Mount Group
12/2021 -
Potential Project Award Of The Year
Issued by VNP Group
With excellent performance during the year when increasing sales by 3 times with optimal costs of 30%01/2020 -
CHAMPION at Nielsen Case Competition
Issued by Nielsen
11/2017
Kỹ năng & chứng chỉ
Project Management
Human Resources (HR)
Leadership
Customer Satisfaction
Business Development
Microsoft Office
Customer Service
Decision-Making
English
Teamwork
Data Analysis
Problem Solving
Professional Scrum Master
Thứ 3, 26-07-2022
Cuộc trò chuyện cùng chị Trang là một trong những buổi kết nối tuyệt vời nhất của em từ trước đến giờ trên Mentori ^^ Em rất cảm ơn chị Trang đã dành thời gian để chia sẻ với em về NCC ạ, những chia sẻ của chị vô cùng thực tế và có nhiều insights. Trong 1 tiếng mà chị khiến em "wow" hết lần này đến lần khác, những góp ý của chị Trang giúp em thấy sáng tỏ về những điều cần để chuẩn bị cho 1 cuộc thi giải case: như việc lên plan phải tập trung vào key outcomes, cách tận dụng và lọc dữ liệu để tránh bị lạc trong "mê cung data", những điểm sáng sẽ dễ được BGK đánh giá cao hơn, hay cách form team để teamwork hiệu quả đối với NCC... Em cảm ơn chị nhìuu vì chị đã rất kiên nhẫn và nhiệt tình giải đáp, dù em hỏi rất nhiều với đủ mười vạn câu hỏi vì sao hic hic :'> Chị Trang thông minh, tài giỏi và đáng yêu lắm ạ nên em chỉ muốn book thật nhiều buổi với chị thuii, em hi vọng sắp tới mình sẽ có nhiều cơ hội trò chuyện, học hỏi và tâm sự với chị thật nhiều nữa. Em chúc chị mãi luôn vui vẻ, xinh đẹp và thành công ạ<3
