Hoang Huong

fMENTORING

Product Management tại OpenCommerce Technology solution for Ecommerce

Theo dõi

Chương trình mentoring của Hoang Huong

Giới thiệu bản thân

Proactive, result-oriented and problem-solving professional with 4.5 years of experience in ICT. A critical thinker with an open mind pursuing Career path in Product Management
Becoming a successful Data Product Manager in 5 years

Kinh nghiệm làm việc

Product Management

OpenCommerce Technology solution for Ecommerce

- Working with Customers to understand their business process & pain points
- Collaborating with Marketing, Sales, CS & Operation department to build Product Roadmap
- Develop BPMN, Activity diagram, Prototype and SRS
- Collaborating with Development team to develop & verify new features
- Launching new features, giving Demo to internal teams & externall users
- Interviewing users to clarify their expectation & difficulties when using products to make improvements
- Collaborating with Data team to build Dashboard & alert to monitor product s performance

04/2022 - Hiện tại
Product Owner

OKXE Inc - Ecommerce platform specializing in Motorbike transaction

- Collaborating with Stakeholders to build Product Vision, Strategy and Scope
- Develop/Maintain Product roadmap and Product backlog
- Collaborating with IT leaders to develop Information architecture, Data flow, Prototype and SRS
- Collaborating with Scrum team to implement Product backlog items to meet Acceptance .Criteria and Definition of Done
- Validate if the Sprint goal is met & the value is created by quantitive metrics

06/2021 - 04/2022
Business Analyst

Bkav Corporation - IT Outsource

- Collaborating with Stakeholders to collect, elicit and clarify Product Vision, Objectives  and Requirements
- Understanding business processes to translate business needs and requirements into solution in SRS documents, UML diagrams and prototypes to support product development
- Collaborating with Development team to ensure all the Business requirements are fulfilled
- Developing BA processes and convention documents

07/2020 - 06/2021
Business Analyst

Stringee - SAAS Startup in Communication platform

- Collaborating with Stakeholders to collect and elicit Business requirements
- Preparing Project timeline, Product roadmap and Sprint backlog
- Being responsible for SRS documents and Bidding documents
- Providing product training and solution presentation to Stakeholders

01/2020 - 07/2020
DEPUTY HEAD OF IT HELP DESK & CX EXPERT

Topica Edtech Group - Edtech Startup

- Observing and analyzing end to end business processes to identify problems in the process, human and service to standardize processes based on ITIL, Lean & Agile
- Analyzing and validating Customer journey to recommend modification and improvement to each touch point for better Customer Experience
- Building metrics and KPIs to evaluate IT service team s performance to provide appropriate coaching about service, procedures, processes

06/2019 - 01/2020
TECHNICAL SUPPORT LEADER & PROJECT ASSISTANT

BSS Group - Technology Company providing Ecommerce website solution

- Analyzing clients business demands to consult solutions to their Ecommerce website
- Leading a project team of 10 members to develop and maintain Ecommerce websites
- Implementing Lead scoring and approaching potential customers
- Establising strong relationships with clients and customers to increase Repeat and Referral sales.

10/2017 - 06/2019

Quá trình học tập

Foreign Trade University

Business Administration

Distinction Dean's List
GPA: 3.64/4.00
Product Management

MBA

Tên giải thưởng

Top 6 Candidates in Toeic for career 2016 competition
First Prize in Discover FTU Land Business plan competition
Scholarship of Academic Excellence 4 consecutive years

Kỹ năng & chứng chỉ

Product Owner Skills

- Observing & Active listening
- Problem identifying
- Problem solving & Result-oriented
- Conceptual & Structured thinking
-Analytics & Attention to detail
- Collaboration
- Communicationin both Vietnamese and English
- Negotiation & Persuasion

Project Management Skills

-Interpersonal & Leadership
- Organizing
- Time management
- Critical thinking
- Agile/Scrum framework
- Waterfall model
- Tools: Jira, Trello, Mantis, Monday

Technical Skills

- Document: Microsoft Office & Google Docs
- UML: Diagrams.net & Lucid Chart
- Mockup & Wireframe: Axure & Balsamiq
- UI/UX Design & Prototype: Figma
- Programming language: Python
- DBMS: SQLServer & MySQL
- Data visualization: PowerBI

Business Domain

- Ecommerce
- Customer Experience
- Contact centre
- CRM (Hubspot)
- EKYC
- E-token & Certificate authority
- E-learning
- Healthcare
- Hotel, Restaurant and Tourism
- Mobile Device Management (MDM)

PSPO I

Google UX Design Professional Certificate (Foundation)